Wilcox High Velocity Ltd warranties all components of our manufacture alone against defects in workmanship for a period of twelve months provided that the components have been installed, maintained and operated in accordance with our recommendations. Wilcox High Velocity Ltd assumes no responsibility for equipment or tools manufactured or produced by others.
Repair Work or Remote Applications:
Wilcox High Velocity Ltd warranties all work and service performed against defects arising from workmanship provided, for a period of one year providing that all terms and conditions were met by others during manufacturing, surface preparation, documentation requirements, application, post inspection procedures, installations and process controls. Should process controls not be met and confined to within accordance to known coating tolerances all warranties will be void.
In the event that any improper information pertaining to the applications or processes provided by Wilcox High Velocity Ltd are deemed inaccurate or false and results in coating failure, any repairs or re-applications will be subject to further charges and costs incurred and no warranty will be provided. Wilcox High Velocity Ltd reserves the right to withdraw offered warranties on experimental projects, products entering unknown atmospheres / mechanical applications and or products manufactured by others. In the event that a coated product is handled improperly or in such a manner that it exceeds the known tolerances and capabilities of the applied coating causing damage to either the coating and or the directly local equipment or machinery, the warranty will be null and void. Wilcox High Velocity Ltd will not be responsible for equipment damages due to improper handling.
Warranty repairs shall be performed only by Wilcox High Velocity Ltd. Other vendor involvement will be at Wilcox High Velocity Ltd.’s absolute discretion. Wilcox High Velocity Ltd will not warranty any products that have been repaired for the sole purpose of fixing previous failures due to the inadequate processes applied by others.
Warranty inspections do not allow for working weekends or holidays. If requested to inspect on weekends or holidays, additional labor charges for premium portion of per hour charge only will be billed to customer’s account. After inspection has begun, all standby time will be charged accordingly.
Upon inspection, should any witness of post application damage, impact, or localized heat intrusions be evident all warranties will be void and no longer deemed the responsibility of Wilcox High Velocity Ltd.
Wilcox High Velocity Ltd warranty requires an equipment report indicating vessel material, process and design, chemistry of chemical in vessel, operating procedures and documented performance.
THIS WARRANTY IS EXPRESSLY IN LIEU OF ANY OTHER WARRANTY, BUT NOT LIMITED TO, ANY WARRANTY OR MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR TO CUSTOMER. WILCOX HIGH VELOCITY LTD NEITHER ASSUMES NOR AUTHORIZES ANY PERSON OR COMPANY TO ASSUME ANY OBLIGATION OR LIABILITY BY WAY OF WARRANTY OR OTHERWISE WHICH WOULD ALTER, VARY, OR MODIFY THE WRITTEN TERMS OF THIS LIMITED WARRANTY.